Our patients and community members have the right to receive considerate, compassionate, respectful, and appropriate care in a safe setting regardless of race, color, creed, religion, national origin, age, sex, sexual orientation, gender identify, marital status, veteran’s status, disability, status with regard to public assistance, membership or activity in a local commission, political affiliation, or place of residence.
To help ensure that individuals can communicate effectively, we offer the following:
If you need these services, contact Patient Advocacy at 781-624-8888.
If you believe that Connected Care of Southeastern Massachusetts has failed to provide these services or discriminated in another way, you can file a grievance with:
Director Patient Relations/Civil Rights Coordinator
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal.
You can also file by mail or phone:
U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F, HHH Building
Washington, D.C. 20201
Phone: 800-368-1019, 800-537-7697 (TDD)
Complaint forms are available online on the U.S. Department of Health and Human Services website.