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Patient Rights & Privacy

Patient Rights

All patients enrolled in our programs have a right to:

  • Have information about:
    • Our organization
    • Our staff and their qualifications
    • Our programs and services
    • Companies that we work with to improve your care
  • Choose not to enroll in any program or service.
  • Choose to stop using any program or service at any time.
  • Know which staff members are assigned to you and how to ask for someone new, if needed.
  • Be supported in making health care decisions with your doctors.
  • Know about all of the health care options available to you, even if the service is not covered.
  • Talk about all of your options with your doctors.
  • Have your personal and medical information kept private.
  • Know who has access to your information.
  • Know how we ensure your information is secure, private and confidential.
  • Be treated with respect by our staff.
  • Submit a complaint and receive information on how to file a complaint, including our timeframe for responding to and resolving issues.
  • Receive information you can understand.

 

Patient Expectations

You are expected to:

  • Follow the advice offered by our staff.
  • Give us information we need to help you get services.
  • Tell us and your doctors if you choose to stop using the program.

 

Use and Sharing of Personal Health Information

We may use and share your information as we:

  • Help manage the health care you receive.
  • Assist the operations of your health plan.
  • Run our organization.

 

We may share your information in other ways. We have to meet many conditions in the law before we can share your information. Examples of how we may share information include:

  • Help with public health and safety issues.
  • Organ and tissue donation requests.
  • Work with a medical examiner or funeral director.
  • Workers’ compensation, law enforcement, and other government requests.
  • Lawsuits and legal actions.

 

For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html

 

In these cases, you have both the right and choice to tell us to:

  • Share information with your family, close friends or others who may pay for your care.
  • Share information in a disaster relief situation.

 

If you are unable to tell us your choice, we may share your information if we think it is in your best interest. We may also share your information if there is a threat to your health or safety.

 

Your behavioral health information will not be shared without your permission unless we have to by law or if there is a threat to your health or safety. We will not sell or share your information for marketing purposes. We would need your permission if we wanted to do so.

 

Safeguards

We have safeguards to protect your health information and to make sure it is not shared in the wrong way. This is true for spoken, written or electronic information.

 

We follow HIPAA Privacy and Security rules. We use reasonable safeguards to avoid any use or sharing of your health information, except as described above.

 

 

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